Ticket Exchange

Season Subscribers: FREE ticket exchange up to 48 hours prior to the performance
Single Ticket Holders: $5 exchange rate fee per order
We are unable to provide refunds

To make an exchange, call the Broadway Theatre Center Box Office (Monday-Saturday from noon-6pm) to reserve your NEW tickets at (414) 291-7800.  As soon as you have reserved new tickets, your OLD tickets will be INVALID.   Please discard them.  

You must allow at least 48 hours prior to your originally scheduled performance to exchange your tickets.

You may exchange your tickets as many times as needed to accommodate your changing schedule. 


  • Reservations for ticket exchanges may not be made less than 48 hours in advance of the original performance date.
  • Once the originally scheduled performance date has passed, the Box Office is unable to exchange your ticket or offer a tax-deductible contribution receipt.
  • Season and single tickets are non-refundable.  If you are unable to attend a performance, please consider donating your tickets, up to one hour before the performance, for re-sale as a tax-deductible contribution.  Just ask the Box Office for a contribution receipt.
  • Ticket Insurance:  If your tickets are lost, we have your seat location on record and will reprint your tickets without question.  Your replacement tickets will be held at the Box Office for pick up.